Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Use SystmConnect. To do this, click here to go to systmConnect and click either New Condition, Existing Condition, or Follow up and complete the request form. This service is available 24 hours a day, 7 days a week. We will usually respond within 4 hours during opening times
• phone us on 01234 762500, Monday to Friday from 8.00am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.15am to 6:15pm (N.B. we are closed, between 1.00 pm and 2.00pm)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to triage your request and direct you in the correct direction.

Routine appointments

To request a routine appointment in the next 7 days:

• Use SystmConnect. To do this, click here to go to systmConnect and click either New Condition, Existing Condition, or Follow up and complete the request form. This service is available 24 hours a day, 7 days a week. We will usually respond within 4 hours during opening times
• phone us on 01234 762500, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.15am to 6.15pm (N.B. we are closed, between 1.00 pm and 2.00pm)

When you get in touch, we’ll ask what you need help with.

We will use your information to triage your request and direct you to the most appropriate service or clinician.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email
• An extended access appointment at a local GP surgery

Appointments by phone, video, text, or email can be more flexible and often mean you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online systems – SystemOnline and SystemConnect (where possible, please give 3 working days notice)
  • phone us on 01234 762500, Monday to Friday from 8.00 am to 6.30 pm.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse, or other health professional you would prefer. (This may not always be possible or the clinician may not be best suited to deal with your request in which case we may offer an alternative clinician).
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

We will do a home visit if you are housebound and need an appointment. We will phone you first to understand what you need and decide if a visit is required.

To request a home visit, it’s helpful if you phone the practice as soon after 8.00 am as possible. All home visit requests must be made before 11.00 am. This is necessary to allow us enough time to triage your request and allocate the most appropriage GP or clinician to make the home visit. Home visit requests, made after 11.00 am, may not be able to be arranged for the same day.