Wootton Vale Healthy Living Centre
NHSA centre for innovation in integrated healthcare

Practice

Wootton Vale Healthy Living Centre Philosophy

Our aim is to provide you with high quality personalised healthcare in an innovative, patient focused manner, in an environment where emphasis is placed on privacy, dignity and comfort for our patients.

Through our holistic approach and by effective multidisciplinary team management, we are able to offer you a range of health and social services in the convenience of your local surgery. The core team are now established and we will expand the range of skilled personnel as our registered population increases. We are based in a small temporary building, but will move into a permanent facility when sufficient patients are registered to financially support it.

Disabled Facilities and Baby Changing

Our building is fully compliant with the Disability and Discrimination Act (DDA) 2005. There are ramps at each entrance, close parking and a wheelchair is available to aid those with disabilities. All consulting rooms have been designed with wheelchair users in mind as have our examination couches.

The spacious patients’ toilet is also equipped to meet the needs of all our patients including baby and toddler changing facilities.

Chaperone Policy

We are committed to providing a safe and comfortable environment where patients and staff can be confident that best practice is being followed at all times. The safety of everyone is of paramount importance.Therefore all staff and patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. A clinician will always ensure a trained member of staff is present to act as chaperone. A patient may choose to be accompanied by a family member or friend. However, this person cannot act as a chaperone or translator.

Download our Chaperone Policy document.

Compliments & Complaints

We aim to provide the best service possible, but there may be times when you feel that we have exceeded this or it has not happened; we welcome your feedback whether positive or negative and value your suggestions. If you do have a complaint, it should be made in writing and addressed to the Practice Business Director.

Download our leaflet "How to Make a Compliment, Suggestion or Complaint" which tells you how to make a complaint.

Information & IT

We have a comprehensive computerised health record system, supported by email, internet and computerised telephony services.

If you would like to see any information we hold relating to you, this can be accessed on line at the practice. For a meeting to discuss your medical records, please put the request, in writing, to your HCC giving a minimum of seven days notice.

Our computer records are protected by legislation, and the practice is registered to hold data about patients for the provision of healthcare. All information is held in the strictest confidence.

Download our leaflet "Accessing Your Medical Health Records" telling you all you need to know.

Confidentiality

We aim to provide the best service possible, but there may be times when you feel that we have exceeded this or it has not happened; we welcome your feedback whether positive or negative and value your suggestions. If you do have a complaint, it should be made in writing and addressed to the Practice Business Director.

Zero Tolerance Policy

Under no circumstances will the practice tolerate abusive or aggressive language or behaviour, and we will take any steps necessary to protect patients and staff. Our zero tolerance will mean that we may request police attendance and any offending patient being removed from our register. Please be aware that all telephone calls to the practice are recorded.

Freedom of Information

The Freedom of Information Act 2000 aims to produce a culture of openness in public bodies, by providing members of the public with the right to access information held. GP Practices, although not government owned, are considered to be ‘public bodies’ for the purposes of this Act.  Therefore members of the public (not necessarily patients) can request the information – this right came into force in 2005. GP practices are required to make information available via a “publication scheme”. This may be held in paper form or by electronic means. It will include information commonly requested and is available on request. The practice’s publication scheme follows the model scheme for GP practices approved by the Information Commissioner.

The GP practice publication scheme

The publication scheme requires us to make information available as part of our normal business activities. The scheme lists information under seven broad classes, which are: 
  • who we are and what we do 
  • what we spend and how we spend it 
  • what our priorities are and how we are doing it 
  • how we make decisions 
  • our policies and procedures 
  • lists and registers 
  • the services we offer
Note: Information related to individual / health / clinical records, is not available under this legislation.

Fees

The information contained within the publication is available at no charge. In some circumstances, a fee may be charged for the provision of information, and the classes of information incurring a fee are listed in the publication scheme document. Please ask reception for a copy.

Who can request information?

Under the Act, any individual, anywhere in the world, is able to make a request to a practice for information. An applicant is entitled to be informed in writing, by the practice, whether the practice holds information of the description specified in the request and if that is the case, have the information communicated to him.

How should requests be made?

Requests must: 
  • be made in writing (this can be electronically) to the following address:
    Wootton Vale Healthy Living Centre
    Fields Road
    Wootton
    Bedford
    MK43 9JJ
    www.woottonvale.com
    for the attention of The Practice Manager
  • state the name of the applicant and an address for correspondence 
  • describe the information requested.

For more information see these websites: 

Removal from the Practice List

Violent or abusive behaviour will result in removal from the practice list. Should there be a breakdown in the Doctor/Patient relationship you will be removed from the practice list. 

If you move out of our practice area you will be asked to register with another doctor. In each event you will be informed in writing of the reasons for the decision.

Named GP for all patients

NHS England require all GP practice's to notify their patients (including children) that they have been allocated a named, accountable GP.  This is a requirement that every practice needs to have met by 31st March 2016, and that this practice is meeting now by including this information on our website (information added 7th August 2015).

Every patient at this practice is assigned to one of the GP partners / salaried GPs.  However this assignment in no way affects your choice of GP that you may prefer to see, or who may be available at a time that you prefer.  It is important to be clear that you do not need to wait and only see your named GP. 

Practices are asked to inform patients of this at the first appropriate interaction, so the GP or Nurse may advise you of this at your next appointment.  We are not required to write to patients to advise them of this, and this information on our website fulfils this contractual requirement.

GP Earnings

The average pay for GPs working for six months or more in Wootton Vale Healthy Living Centre, in the last financial year, was £45,744 before tax and National Insurance.  This is for 1 full time, 5 part time and 3 locum GPs.