Wootton Vale Healthy Living Centre
NHSA centre for innovation in integrated healthcare

Appointments

Opening Times

Morning Afternoon  
Monday 8.15am - 12.30pm   2.00pm - 6.30pm  
Tuesday 8.15am - 12.30pm   2.00pm - 6.30pm  
Wednesday 8.15am - 12.30pm   Open for emergencies only via telephone
Thursday 8.15am - 12.30pm   2.00pm - 6.30pm  
Friday 8.15am - 12.30pm   2.00pm - 6.30pm

For more information download our Session Timetable (pdf 184KB)

Making an Appointment

If you require health advice please phone 111 or for minor ailments please see your local pharmacist.

Please don’t telephone with queries or blood tests results before 10:30 when the phones are busy dealing with urgent calls.

Urgent Problems

Every day, we operate a “Urgent Problems” service whereby you can call the surgery before 10:30am for any urgent medical problems, and be given an urgent on-the-day appointment. These appointments are 10 minutes in length for one problem only and are for urgent on-the-day health problems or illness. Please note however, if you request an urgent appointment for non-urgent or multiple problems, you will be asked to make a routine appointment with a duration which is appropriate to deal with your condition(s).

Our phone lines at times may be busy, so please note that other services can also provide you with medical advice. NHS Direct is a service available 24 hours a day, every day of the year for queries that are urgent but not life threatening, and can be accessed through dialling 111. Failing this, medical advice on some health problems or conditions can also be provided from your Pharmacist. If it is a medical emergency, please go directly to Accident and Emergency, or dial 999 for emergency assistance.

Routine Appointments

Routine appointments with a clinician can be booked in the usual way either by phone or at the help desk. Appointments can also be made using our Online Services. These appointments may be of varying length.

You have the right to express a preference of clinician (for rountine appointments NOT for urgent access appointments) and, if you do so, we will endeavour to meet your requirements. However, it is the policy of the Wootton Vale Healthy Living Centre for you to be seen by the most appropriate person for your health problem. Given our team of specialist staff this may not necessarily be a GP.

Home Visits

Modern primary care centres are staffed and equipped with all the necessary equipment and facilities to enable patients to be offered the highest quality care, and to aid the clinician in reaching the correct diagnosis.

Home visits will only be available for patients who the clinician considers are medically too ill or infirm to be brought to the practice, and will be done by the most appropriate member of the team. Lack of transport or discomfort of attending the surgery is not considered justification. We can register patients under a special home support service for those patients who need high dependency end of life care, or who are so severely disabled as to be bedridden. Please contact one of our Healthcare Coordinators if you feel you are in this position.

Cancelling an Appointment

If you are unable to attend a pre-booked appointment, please try to notify us at least 24 hours beforehand to allow other patients to be seen. This notification can be by email, telephone, via text or using our Online Services.

What to do when the Surgery is Closed

If you need urgent medical advice when the Healthy Living Centre is closed, please contact 01234 762500.

You will hear a recorded message giving details of how to contact the clinician on call or the ‘out of hours’ service.

Practices are no longer contracted to provide ‘out of hours’ services
(between 6-30pm and 8am and through the weekend). This is commissioned by NHS Bedfordshire currently from Bedoc.

In the event of an accident or emergency, always dial 999